FAQs

  • Subscribe to a plan and we'll quickly add you to your very own Trello board. This process usually takes about an hour to complete from the time you subscribe. Once you accept the invite to Trello, you're ready to rock.

    Further instructions on how to use the Trello board to request designs can be found on the board itself.

  • Pens&Pixels is a one-man design studio, ran by Matt, the founder.

    Pens&Pixels does not employ other designers, or outsource work to any other entity. You'll work directly with me through the entirety of your experience.

  • Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.

  • Website development is included with all subscriptions and is simply treated as a design request. As long as your website can be supported by the Squarespace platform, Pens&Pixels will take care of the development to ensure a final product you’re excited about.

    While subscribed, Pens&Pixels can manage your website and update layout changes as needed. We do not produce material for websites (ex. blog posts, etc).

    You will have full ownership of your site. Once the website is fully developed, the site will be transferred to your account, where you will own it from that point forward. Therefore, a Pens&Pixels subscription is not necessary to maintain your website.

  • That's fine. You can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.